Question 1

What is Broker Auditor?

Accepted Answer

Broker Auditor is a trusted platform designed for carriers to research and review freight brokers. We provide verified reviews, incident reports, and comprehensive broker profiles to help you make informed decisions before booking loads.

Question 2

How do I search for a broker?

Accepted Answer

You can search for brokers using their company name, MC number, or USDOT number. Simply use the search bar on our platform, and we'll display matching results with ratings, reviews, and incident history.

Question 3

Is Broker Auditor free to use?

Accepted Answer

We offer a free trial that gives you access to basic broker information and limited searches. For unlimited searches, detailed incident reports, and premium features, you can upgrade to our Pro subscription.

Question 4

How are broker grades calculated?

Accepted Answer

Broker grades are calculated based on multiple factors including user reviews, incident reports (double brokering, non-payment, late payment, etc.), payment history, and overall carrier satisfaction. The more data we have, the more accurate the grade.

Question 5

Can I submit a review or incident report?

Accepted Answer

Yes! Registered users can submit reviews and incident reports for any broker in our database. All submissions go through a verification process to ensure accuracy and prevent fraudulent reports.

Question 6

What types of incidents can I report?

Accepted Answer

You can report various incidents including double brokering, non-payment, late payment, load cancellations, rate manipulation, poor communication, and contract violations. Each report helps other carriers make informed decisions.

Question 7

How do you verify the information?

Accepted Answer

We cross-reference data with FMCSA records, verify user accounts, and review submitted incidents for accuracy. Our moderation team reviews flagged content to maintain data integrity.

Question 8

Can brokers respond to reviews?

Accepted Answer

Currently, our platform is carrier-focused. However, we're working on features that will allow brokers to claim their profiles and respond to reviews in a constructive manner.

Question 9

How often is broker data updated?

Accepted Answer

We regularly sync with FMCSA databases to ensure operating status and authority information is current. User reviews and incident reports are reflected in real-time after moderation approval.

Question 10

Is my information kept confidential?

Accepted Answer

Yes, we take privacy seriously. Your personal information is never shared with brokers or third parties. Reviews can be submitted with your identity protected from the public view.

Frequently Asked Questions

Still have questions?